Prime Gates values your privacy. This Privacy Policy explains how we collect, use, and protect information provided by customers who contact us for gate repair, gate installation, maintenance, estimates, scheduling, and customer support.
Information We Collect
When you contact Prime Gates, submit a service request, call our business, fill out a website form, or communicate with us by text message, email, or phone, we may collect the following information:
Name
Phone number
Email address
Service address
Information about your gate service request
Appointment details
Messages or communication history related to your request
How We Use Your Information
We use customer information only for business and service-related purposes, including:
Responding to service requests
Scheduling appointments
Providing estimates
Sending technician arrival updates
Providing gate repair or installation updates
Following up after service
Sending payment reminders
Providing customer support
Improving our services and communication
SMS/Text Messaging
By submitting a form, contacting Prime Gates, or requesting service, you may agree to receive text messages from Prime Gates related to your service request.
Text messages may include scheduling, technician arrival updates, estimates, job updates, installation or repair updates, payment reminders, and customer support.
Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of future text messages at any time. You may reply HELP for assistance.
SMS Consent and Phone Number Privacy
Prime Gates does not sell, rent, or share customers’ personal information, including phone numbers, with third parties for marketing purposes.
SMS consent and phone numbers collected for SMS communication will not be shared with third parties or affiliates for marketing purposes.
Sharing of Information
Prime Gates may share customer information only when necessary to provide our services, operate our business, or comply with legal requirements. This may include sharing information with technicians, service providers, payment processors, scheduling systems, or business software providers who help us complete customer service requests.
We do not sell customer personal information.
We do not share customer phone numbers or SMS consent information with third parties for marketing purposes.
Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no method of electronic storage or transmission is completely secure.
Opt-Out Rights
Customers may opt out of SMS messages at any time by replying STOP to any text message from Prime Gates. After opting out, you may no longer receive text messages from us unless you opt in again.
Customers may contact us directly for help or questions regarding communications.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Prime Gates
Phone: (954) 417-4048
Website: https://prime-gates.com
